If your mortgage is with Mr. Cooper (Nationstar), you're in a world of pain—again.
It was just a couple of years ago when the mortgage servicing giant double- and triple-charged many homeowners' mortgage payments, leaving many with empty bank accounts and overdraft fees.
Now, they have stopped accepting payments at all due to a hacking attack and data breach that has left their payment systems shut down for over a week.
The company has promised that no one will suffer from "late fees, penalties, or negative credit reporting" as a result of the attack.
If Mr. Cooper has made a mistake in handling your mortgage, a phone call WILL NOT PROTECT YOUR RIGHTS.
Do not call them, do not email them, do not reach out to them on social media.
Instead, you MUST write a letter to them, explaining the error, and you must send it to this address only:
Notice Of Error/Request For Information
Attn: Customer Relations
PO Box 619098
Dallas, TX 75261-9741
Send it certified mail, return receipt requested. Your mortgage is too important to skimp on postage.